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Returns & Replacements
At Tutu & Kai, your baby’s safety and hygiene come first.
Due to the nature of our products (baby essentials, fabric items, and hygiene-sensitive products), we do not accept returns once an order has been delivered.
However, we do offer free replacements in the rare case that:
- You receive a damaged product
- You receive a defective item
- You received the wrong item
Please contact us within 48 hours of delivery with photos or videos of the issue, and our team will arrange a replacement at no cost.
We believe every baby deserves to receive only the best and we stand behind every product we ship.
