Returns & Replacements

At Tutu & Kai, your baby’s safety and hygiene come first.

Due to the nature of our products (baby essentials, fabric items, and hygiene-sensitive products), we do not accept returns once an order has been delivered.

However, we do offer free replacements in the rare case that:

• You receive a damaged product
• You receive a defective item
• You received the wrong item

Please contact us within 48 hours of delivery with photos or videos of the issue, and our team will arrange a replacement at no cost.

We believe every baby deserves to receive only the best  and we stand behind every product we ship.